Privacy Policy
&
Terms and Conditions

Parents and potential students

Upon receiving an enquiry, we create a file that contains your details, including your contact information, gender, name, address, and the reason for seeking tuition. In order to find an appropriate tutor for your child, we will request additional information such as their name, age, date of birth, school attended, and academic profile. This is to ensure that we provide an accurate, reliable, and professional tutor introduction service, or to offer relevant education consultancy. We also ask how you found out about us, so that we can express our gratitude to those who referred you and focus our advertising efforts effectively.

We only use the personal information we collect to process your enquiry and find a suitable tutor for your child. We share some of this information with the potential tutor, but we only disclose the necessary information to make a successful introduction. Your information will be kept secure and stored in a safe environment, with access restricted according to the principle of "need to know."

Tutors and Potential Tutors

We require all prospective tutors to complete our platform onboarding. We maintain a record of data that includes your name, gender, address, schools attended, interests, work history, contact details, email address, a photograph, and age. We request detailed information about your qualifications, skills, and interests. This information is essential for us to match you with appropriate tutoring opportunities. Parents and students who you are connected with on the platform only have access to your name and picture via the platform itself. However, when we send your profile to a parent for review, we will disclose your full name and information you have provided about your qualifications and teaching experience.

We maintain a record of your bank details to facilitate payment for your tutoring services. We store sensitive data, such as your DBS certificate number, in our password-protected software. All of our tutors are required to possess a valid DBS, as we believe that it is in the legitimate interest of our business to work exclusively with tutors who can demonstrate that they have a clean criminal record.

We share necessary information about your profile and why you are a good fit for a tutoring position with the prospective parent or student. We do not generally ask for your specific consent before sharing this information, as we assume that by signing our tutor agreement, you are consenting to our use of your details in this manner. We will always exercise our discretion and provide basic information to discuss your suitability for a position with a parent or student. If the parent or student decides to proceed and arrange a meeting, call, or interview with you, we will share your basic contact information with them.

Job applicants, current and former Path/Path UK employees

At Path/Path UK, we request a copy of your CV and cover letter when applying for a role. Any personal information that an individual provides to us during the application process will only be used to evaluate their suitability for the position they are applying for, and to keep track of our recruitment statistics. In instances where we need to share an applicant's information with a third party - for example, if we need to obtain a reference or a disclosure from the Disclosure and Barring Service - we will always inform the applicant beforehand, unless disclosure is required by law. We will retain personal information about unsuccessful candidates for as long as necessary, and we will ensure that all such information is held securely. For employees who are hired, we will create a file that is directly relevant to their employment, and this information will be kept secure. Once an person is no longer employed by Path/Path UK, we will retain their file for three months, and subsequently delete it.

Visitors to our website

When individuals visit our website, we gather standard internet log information and analyse visitor behaviour patterns. Our purpose for doing so is to gain insight into the number of visitors to various areas of the Path/Path UK website. We obtain this information in a way that does not identify any individual. We do not attempt to discover the identities of our website visitors. We employ Google Analytics to help us analyse website use. This analytical tool uses 'cookies', which are text files placed on the user's computer, to gather anonymous standard internet log information and visitor behaviour information. The cookie-generated information, including the visitor's IP address, is sent to Google. This data is then used to assess website use and compile statistical reports about website activity for Path/Path UK. We will not permit any third party, including Google, to use the statistical analytics tool to track or obtain personally identifiable information about visitors to our website. We will not link any data obtained from this site to personally identifying information obtained from any source while using the Google analytics tool. Google will not connect the user's IP address with any other data it holds. Neither we nor Google will try to connect an IP address with the identity of a computer user. If we decide to collect personally identifiable information via our website, we will disclose this information to users. We will specify when we gather personal information and clarify our plans for it.

Use of your data

We process your data to serve our legitimate interest of matching tutors with parents. In the initial stages, we do not share surnames or personal contact details. However, once both tutor and student have agreed to work together, we share all contact details to enable communication for tuition purposes. All tutors undergo interviews and DBS certification checks. Parents and students provide their address details.

We may also use your data to provide the service you have requested, such as making an application on your behalf for a school or university in the UK or overseas.

We may analyse your personal data internally to identify trends in our business, such as whether a specific demographic or location is more likely to request a particular type of tutor. This data is anonymous and cannot be traced back to you.

We do not disclose your personal data to external companies.

We will make full use of your personal data to collect any outstanding debts or to inform you of any changes to our service that will affect you.

We may share limited contact information with partners who work with us to match tutors or provide academic advice that you have requested and authorised us to do on your behalf. We will only share the minimum information necessary and will do so within the legitimate interest of our business. Please note that our privacy notice does not cover any links within our website that lead to other websites. We encourage you to read the privacy statements on other websites you may visit.

Protecting your data

Our employees are bound by a duty of confidentiality to ensure the protection of your personal data. They are prohibited from disclosing any confidential information unless required to do so by law. We have implemented various measures to secure all personal data we hold. Regrettably, data transmission over the internet is not entirely secure. Although we take the utmost care to protect your data once we receive it, we cannot ensure the security of your data during transmission, including via email, inquiry form, phone call, or any other communication.

Your rights

You have the right to know what personal information we hold about you, to request access to it, and to correct any inaccuracies. You can also ask us to delete your information or limit how we use it. Additionally, you have the right to object to the processing of your data. Please contact us if you wish to exercise any of these rights, and we will respond to your request as soon as possible.

Deleting your data

Upon your request, we will erase all personal information that we hold about you, except for billing information, or any other data that we are obliged to retain by law or for the purposes of enhanced safeguarding.

Access to personal information

We believe in transparency and strive to make personal information accessible to individuals. Therefore, individuals may request access to their personal information by submitting a 'subject access request' under the General Data Protection Regulation (GDPR). If we hold personal information about you, we will provide you with a description of it, explain why we are holding it, tell you who it may be disclosed to, and provide you with a copy of the information in an understandable format. To request personal information, please email our Support Team at the email address below. If you give consent, we may handle your request informally and provide the necessary information over the phone if possible. If we need to print or mail documents, there will be no charge to you. If we do hold personal information about you, you may request corrections by contacting our Support Team. We will provide you with the requested information within 30 days of receiving your request, and we will require proof of identity to ensure that we send the information to the correct person.

Corrections to your data

Access to the data we hold on you can be granted through your platform account, or by contacting us by phone or email to review or amend your information. It is your responsibility, as a parent, student or tutor, to ensure that the information provided to us is accurate and up-to-date. If you notice any inaccuracies, you can exercise your "Right to rectify" by getting in touch with us at any time.

Queries or complaints

At Path/Path UK, we place great importance on maintaining the highest standards when it comes to collecting and using personal information. Therefore, we take any complaints we receive about this matter very seriously. We encourage individuals to bring any concerns they may have about the fairness, accuracy or appropriateness of our data collection and usage to our attention. Furthermore, we welcome any suggestions that could help us improve our procedures. While this privacy notice is designed to be concise and clear, it does not cover every aspect of our data collection and usage. However, we are happy to provide additional information or clarification if requested. If you have any queries, please do not hesitate to contact us using the email address provided at the end of this notice.

Disclosure of personal information

Protecting your personal data is of the utmost importance to us. We will not share or disclose your personal data with any third party without your consent, unless we are legally required to do so. Please note that this privacy notice does not apply to any external websites that may be linked from our website. We recommend that you carefully review the privacy policies of any third-party sites you visit.

Newsletter

On occasion, we may contact you regarding educational courses or other services that we believe may be of interest to you. This communication will typically be sent via email, letter, or brochure and will only be sent to registered clients or individuals who have signed up for our newsletter on our website. Newsletters will only be sent when we believe there is a legitimate interest to do so. We will always provide you with the option to opt out of these notices, and we will never send you marketing information unless you have specifically opted-in or signed up for these mailings. We may use cookies from our website for Google Remarketing Campaigns, and we may use your email address to target Facebook or other online advertising. We will never share or sell your information to third parties.

From time to time, we may survey you or ask you questions via email. Any responses you provide will be held securely and will not be shared with others. We may use aggregate data (such as "91% of families surveyed were satisfied with Path’s service") in our marketing materials, but we will never use your name without your explicit consent.

Lawful basis to use your data

We collect and use your personal data under the basis of Legitimate Interests. This means that we use your data in a way that you would expect and which has minimal impact on your privacy. Our legitimate interest is to record your personal details to effectively match you with a tutor, as this is necessary for us to carry out the services you have requested. Additionally, we use your data to prepare billing and other account related services, as well as to send you emails about our services.

We are committed to balancing the collection and use of your data against your individual rights and freedoms. We only ask for information that we legitimately need to perform our work for you.

We hold your data for as long as is reasonably necessary, but we will remove it upon your request, as you are entitled to do so. If you have any concerns about how we retain your data, you can contact our Support Team.

Consent

By signing your agreement with us, you also give us implicit permission to use your personal information to fulfil the term of our agreement with you.

Data breaches

In the event of a breach that is likely to result in a high risk to the rights and freedoms of individuals, we will notify those affected directly.

Changes to this privacy notice

We make sure to regularly review our privacy notice and any changes will be published on this webpage. The most recent update to our privacy policy was made on May 5th 2023.